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VoIP Features
Unlimited local and long
distance calling
Automated
Attendant
Automated Attendant allow the system to answer your incoming calls if
desired. An Auto-Attendant is a feature that: Automatically answers
incoming calls and provides callers with a menu of choices to select from.
" Provides callers with a directory of options and services such as call
routing to departments (e.g. sales, service, marketing) " Will be created
for different times of day depending on your needs " Will be programmed to
load different attendants at timed intervals, so callers hear appropriate
greetings and options, no matter what time of day they call.
Voicemail
Balance Networks provides voicemail capabilities for phones and staff in
your office. Voicemail can be accessed by pushing the voicemail button on
the phone, by calling in to the system from any touch-tone capable
telephone, or through Unified Messaging (below). Built-In voice mail saves
money by eliminating the need for a stand-alone voicemail system.
Voicemail notification
For maximum responsiveness to important customers, voicemail notification
through standard email, on a digital pager or a cell phone alerts your
off-site employees of new messages in their mailbox.
Four-digit extension
dialing.
Conference calls
Intelligent Call
Forwarding
Find Me/Follow Me allows each user to set up any number of additional
phone numbers (home, cell, etc) and different sets of rules for the system
to automatically find the user for incoming calls. Create an unlimited
number of Call Treatment rules that define how an incoming call should be
handled. Define rules based on the person calling you and create actions
based on time of day. You can either forward the calls to another number,
a set of numbers, multiple phones at once, go straight to voicemail, ring
priority, forward based on busy vs. no answer, and other functions.
Music on Hold
Toll Restriction
Balance Networks stations can be configured to permit and restrict dialing
to specific area codes and numbers.
Unified messaging
Unified Messaging allows your users to access their voicemail from their
favorite e-mail client. This is useful if you wish to store voicemail
indefinitely on your computer, or if you are traveling and need easy
access to voicemail.
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